Happy New Year from Fifth Street 

Despite the provincial restrictions that are in place until at least February 5, 2021, there is reason for optimism in 2021. The light at the end of the tunnel is the Covid Vaccine. It is the hope that every Canadian will be vaccinated by the end of September 2021.

COVID VACCINE INFORMATION:

We know many of you have questions regarding the safety and efficacy of the vaccines, as well as the logistics of the vaccine roll-out. For accurate information please check this link from the BCCDC. For an idea as to when you might receive your vaccination, go to this Vancouver Sun  or Times Colonist news article which gives an estimate of when the vaccine will be given, based on your age, and other determinants of health.  It is important to remember that never before has such a large scale vaccine roll-out occurred. Despite everyone's best intentions and hard work, there are bound to be mis-steps along the way, as we learn how to distribute the vaccine most efficaciously. Just as in the early days of the pandemic, information may change quite quickly, as for example, the timing between the first and second doses of the vaccine. It may be unsettling for some to hear apparently conflicting information from one day to the next. Rest assured, these decisions are being made based on the best available science at the time. 

TELEPHONE APPOINTMENTS:

Due to the ongoing need to maintain physical distance to prevent Covid spread, your clinic appointments will continue to be primarily by telephone. It is important to remember that despite being over the phone, they are actual appointments, at a scheduled time. Your physician likely has a series of several phone appointments in a row.  Therefore it is very important that you note your appointment time in your calendar with appropriate reminders if required.  When booking your appointment, please update your phone number(s) with our staff, and advise them at which number you wished to be called for your appointment. If using a cell phone for your appointment, please ensure that your phone is not on silent, and that you are in an area with excellent cell reception for your call. Your physician will likely try to call you twice during your appointment time, if the call is not answered, she/he will have to move on to the next appointment. If you miss your appointment, do call in, but please understand your appointment may need to be rescheduled to another day.  Missed appointments are considered 'no-shows' and you may be charged a fee for a missed appointment.

 

BOOKING APPOINTMENTS ONLINE:

Online booking of virtual appointments (phone and video) is currently available for patients of Drs. McFadden and McKenzie, and will be coming soon for Dr. Brais' patients. Please click on the online tab above to book. 

LABWORK :

For those of you who require lab work there are three labs available in Courtenay/Comox: Island Health at the CV Hospital and 14th street sites; and Lifelabs at 17th and Cliffe. Some of you may have seen the long queues of patients waiting for labwork, and may therefore wish to book an appointment for your labwork. 

1. Lifelabs has an online booking system which can be accessed here.

2. Island Health has introduced a virtual waiting room for the Hospital Lab which can be accessed by texting JOIN FIRST LAST NAME to 1-833-682-8536 or book an appointment online here.

3. For the14th street lab text JOIN FIRST LAST NAME to 1-833-213-6316  for the virtual waiting room, or  book an appointment online here.

For more information regarding Island Health Labs virtual waiting room and booking appointments please review this information sheet. 

NB. St Joseph's lab remains closed.

RESULTS:

We make every endeavour to apprise you of your results. However, if your personal information is not up to date we cannot contact you. Therefore, please verify your contact information each and every time you book an appointment, but most particularly if you move or your contact information for yourself and your children has changed. 

                          ****NB: There is no public toilet available at the clinic****

Mandatory Mask Policy:

In BC the PHO has mandated a mandatory mask policy in all indoor public spaces including our clinic, the labs and the hospital. We are now required to provide you with a medical grade mask to wear while you are in the clinic. 

Hours of Operation:

Monday: 9:00 am - 4:00 pm

Tuesday: 9:00 am - 4:00 pm

Wednesday: 9:00 am - 4:00 pm

Thursday: 9:00 am - 4:00 pm

Friday: 9:00 am - 4:00 pm

Saturday: Closed

Sunday: Closed

Contact Information:

Telephone: 250-338-2182

Fax: 250-703-1431

Address: 519 G - 5th Street, Courtenay, V9N 1K2

Doctor, healthcare